SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
got it today very fast delivery..
High quality
Good quality for the price. Not cotton, but was not sold as cotton either. A bit small for XL, but that was to be expected
very good quality, good material. came faster than i expected. like in the photo.
My girlfriend was very happy with the sweatshirt and I recommend it although it arrived late
Great fabric. Fit one size larger. Bubu and Dudu are very sweet
It is beautiful, I asked for it in 4XL so that I was oversized and I seriously stay very big, I am XL in Peru and if I stay big I will reduce it, but at the same time happy suits me long to mid-thigh
It is very beautiful, the same as the one in the image and you can see that it is warm
The order arrived very quickly, well packed, and my girlfriend is happy with the Pollon. The size is perfect, and it seems to be of good quality. Very satisfied.
😍😍😍The truth is this super beautiful this sweatshirt, the plush is not very thick, but it met my expectations, I am medium size, but I request large and I am weak, it comes wide and long!
Very good and warm, I ordered it bigger in my size and it is very worth it
Exact size is very good, the drawing if it is a little delicate, it has to be washed carefully because otherwise it will be removed very quickly, from there everything very well
I loved this beautiful sweatshirt and very warm for these rainy days. Excellent Product I recommend.
I loved the design is very cute☺️ I asked both for my partner to wear the same. The fabric is warm.
Arrived early, and when checking it, it comes well packed and in good condition. It is a gift and I hope it fits, but the size looks good and the printing material also looks great, I hope it lasts well.
Cheap feeling but it’s ok the print is kinda low on the shirt but it it’s what it is also Dudu is more red then brown
Loved it, the quality of the fabric and the size, really the way I ordered it. Very good material that really warms the body.
cute and it's true to size. bought a XL for a gift and very loveable
it came extremely early. It's super soft, but there's no stretch to it at all. I'm glad I got a 3XL because this fits somewhat like a woman's US XL. usually I usually XL for comfort I like my fit loose this is not that loose.
Nice quality, good quality print.
Beautiful sweatshirt, just like in the picture, it is not very heavy, so it can be a sweatshirt more autumn than winter but really beautiful. Purchase advice
Love it super cute
Mile, Nizhne, come to TIL)
Very nice
It arrived much earlier than established by the application. Excellent Product
Superb quality
excelente
Excellent! Exactly same as description. Really loved. Color top, invited purple
Oh, thanks.
Perfect beautiful sweatshirt, very good quality, warm synthetic material. Perfect print, European size.
I loved the sweatshirt, very beautiful, excellent material, fast dispatch, large size exactly as in the ad.
Good quality picture good thanks store thanks AliExpress
I'm obsessed with Bubu and Dudu stuff so I had to have this hoodie. It's a warm synthetic fabric, really nice for colder days. Great quality and fast shipping, thank you
Very good
Good quality for the price very good and beautiful 100% recommended. I arrived earlier than expected
It's like in the picture.
Quality price chord