SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very beautiful, seems to e high quality
I hope the color does not go away
The quality is excellent, comes in a beautiful box and with a cleaning cloth included. Definitely recommend.
is cute and not change color
my girl friend is going to love these. They are so beautiful. Ladies these silver earrings are awesome get a pair now💯 925 sterling silver.
Perfect for everyday. Clasps are secure
A little smaller than I expected
Liked it. There seems to be no reaction to them.
I loved the edges, they are light, comfortable and they look good quality. I recommend them. The type of brooch can be seen in the photos
It's very nice to pack, it's all as in the picture
received
Beautiful came packed really beautiful with a stamp of Silver 925. Hope you don't stay
In the last photo of ref you can see the size!! The color looks good, they are very light and comfortable to put on! :)
Garni. th test. locks to do good. I have a servo for watching for earrings .. My Dear Seller. I will wear to write a piznisha.
Your Jewelry always perfect ...... I love them ........ I'm never disappointed with shopping, thank you...
Looks good quality wine gift wiping cloth and gift box
Its perfect, size, color, everything! My best choice of earrings for every day and not depend of situation.Fast delivery.
Everything, yak in the photo. I'm hassted. Pakuvannya is chic. Box, napkin, leather earrings in a sachet
Beautiful earrings
Quite small I misplaced it almost immediately. Nice for people who want the pea size
I am quite satisfied with the goods, I came quickly. The earrings were in a beautiful box and a napkin in the envelope.
Fast shipping thanks!!🤩 the product looks great, I am satisfied.
As it is unsettled
I just got it, I haven't worn it yet. But very well packed, each earring in a separate bag, there is a branded box and still put a care napkin. Perfect. 925 sample is available on each earring. Like it very much, I suggest buying👍
Good quality 👍 Fast delivery. Thank you 👍
Very good, very good, very good, very good, very good, very good, very good, very good, very good, very good..
Earrings are as described. Ideal. I 'd buy back here. It has arrived ahead of schedule and with a beautiful box to store them and with a small cloth for cleaning.
The earring looks and works great and is just as described in the listing. I've ordered from this store many times and have never been disappointed. I'll probably get the pair of these that are the next size up soon.
The earring is a good size, the more I still haven't tested.
The earrings are of great quality, the size is good. I wear it with pleasure, good for every day, basic.
I have been ordering from this seller for more than 5 years, I just love this store, the delivery came in a week (!!!) and the products do not turn black, I recommend this store on 100%, thank you for everything)))))
Cute color and good size. Wine with a box and cloth to clean, cute seller detail.