SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Great material. Well resistant. My 1 year and 3 month old baby loved it.
Item of pleasant and noise
I liked very much
The toys is good, exactly as pictured and described, I can highly recommend, very fast delivery, good quality, thank you
Everything is OK. The elements are wooden and the cover is plastic. Pleasant rain sound
Nice thanks
Super pretty. As in the photo.
Beautiful rattle. Sturdy. Interesting colors. Solid. Fast shipping. Beautiful Wood. Cast quality
Good material, plastic and wood type. Sounds great, like a waterstick. I like
I arrived on the date📆Indicated good very cute material my little girl 2 years old loved it.
Fast delivery, just like in the photo. Excellent material quality thank you very much
The goods arrived quickly. The toy is high quality.
Good sound and looks like a safe material
excellent
Very good. Good quality, good condition. With the standards so it's perfect! Thank you!!!
I like babies and I like cats. It's a good thing.
I love it, I thought it was bigger but its size is ideal for my baby
Satisfied.! Arrived early, good material, same as the picture, works very well, I just thought it was a little bigger but it's very good (I recommend the big size as the little one I imagine would be the size of my hand).
Very nice😍Good material✔️
They are very nice. Just like the image. Is perfect for me baby
I love it, just like in the photo. Arrived quickly and it is very useful. Crow in a cool hand for me 6-month-old
Excellent toy, it is the second time I buy it because it is to give away. It entertains babies a lot
Size is perfect, it’s not noisy but good enough to entertain a baby , fast delivery
Truly beautiful and good quality
Very cool! Identical to the photo, my baby loved🤍. Buy without fear!!!
I bought the little one for my newborn baby. Has arrived in Madrid in 15 days. Very fast shipping and very well wrapped.
Pretty cool the size. Just like the ad, it arrived fast! Satisfied
Good quality of the product, the baby loves, I thought it would be a little bigger
I got the small one perfect size for baby. I would buy the bigger one if it's for a toddler or for a older child. Very well made.
Great product! My son loved it!
It has good size and its sensory sound is soft I liked and my son also
It arrived within the expected time, it is firm and resistant. Although it doesn't have as many balls for sound
Nice color, high quality workmanship
Item very well finished, my baby loved it. Is small but makes a good rain noise. Being wooden brings a whole differential. The acrylic looks resistant but should not bear sudden drops no, so let's see how it will last. So far very satisfied
A great quality of everything, great to give a gift to a baby.
It is very beautiful and of good quality. By putting a paste the inside balls are much smaller than the holes and fall too fast
Super toy, the delicate sound of the idling draws the baby's attention without scaring him. I recommend