SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I liked it, it fits the wall perfectly and I can have several toys.
This toy is beautiful, it's super cute. I'm out of batteries so I haven't tested it yet. I liked it a lot, it's worth it!!!!!!!!!!!!!!!!! You can buy Q qlq child Amara!!!!
Designs are tender. They are not very large but I think it is sufficient measure for water toys
Very cute well packed recommended
Received without inconvenience.
I loved it. Very ultil. Beautiful and arrived within the stipulated time.👍🏻
Great fast delivery
Everything OK, recommend!
From the Hell
Cool and quality
All good, dear!
it is bigger than expected and looks very nice
I liked it, a lot of capacity and for the moment the suction cups hold
The size is very good and it seems that it will be functional to store the toys in the bathroom
Good and useful product.
Bag quality is good, not easy to tear material. Comes with the hanging wall and back hook hanging rack
It is small only works for small toys
My son loves his toy catcher! Very useful
Lehetne nagyobb, de Jo minosegunek tunic. Cuts
Excellent Product, better than I expected, is great!
I haven't positioned yet, but it seems to me good the quality
Super cool and can fit a lot of toys😍
Cute organizer for bath-toys
10 out of 10 delighted I 'd get it back. I only need to ask for the sponges hahahahaha
Duge cool thing for ingraschka) to get good)
The bathroom toy bag is very comfortable, arrived very quickly
Perfect, I loved it, I highly recommend it, it fits many toys😊
Beautiful product, good quality, bigger than I expected. Suction cups are good. On-time delivery.
Beautiful color, arrived fast, function properly. Thank you very much😊
The item corresponds to the seller's advertisement description. It has two suction cups, I hope it is strong suction. The shipping time to Spain was 7 from the placing of the order
Comes with 2 suction cups, fixed well in tile or the glass in the box, it is a bag of toys to use in the bathroom!
As in the photo, it hits very well. At the moment he has not yet fallen and has been stuck for about a month.
I arrived on time by good Messenger in Mexico j & t express.
The goods are worth it, everything is in the inventory. In the city, on our plates, they did not cut suckers, like boules in sets. This Raja kupuvati dodatkovo nshi gacchi.
Very cool organizer, high quality!) Suction cups are easy to suck, hold up well) the baby is satisfied and so am I😅Now bath toys are all in one place which is very convenient) I recommend it definitely!)
Very happy with the bag. It fits enough, it is neat around the bath again. The suction cups upstairs are good.
I loved it! Perfect to put the toys in the bathroom ../
Very nice, it looks good quality, and it doesn't take long to arrive
It is actually a very good product, it is perfect as what I was waiting for, without a doubt it was an excellent purchase, it complies with the description. I would certainly buy it again.
As described. Good quality. You can't get bored of it, fun for a long time. I recommend heartily.
Excellent size, ideal for shower. Comes with the pacifiers to hang it. Slim, which makes it ideal for it to dry. Cute color.
The article is very beautiful and practical, my daughter loved it. It fastens tightly to the wall with ceramic and keeps the toys organized.
Cute mesh. The suckers do not hold shit, but the mesh itself is not well made. Not like shit, but like a decent thing. So I recommend the mesh. And how to hang it-this is already necessary to come up with
I needed this, now the toys are more organized in the bathroom ..
It's neat and cute. The tiles are cleaned and pasted for about a day.
Cute. Holds when is placed on a flat surface like glass or metal.
Very nice product and quickly received. Curious what my granddaughter thinks. Thank you!