SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Baby loves it
My favorite toy
nice product thank you
Cool stuff! Worth the money)!
Third time I buy it, it is ideal for buses.
it's a great toy!
An interesting sensory toy, solidly made, everything works as it should, the child satisfied and happy to play
Lindo
Same as the photo, looks good quality
Entertaining game
I bought it because I have a lot of Korean reviews. The quality is good, and I like the baby so much. You're busy putting it in your mouth.
All yak in the inventory. Shwidka shipping to Ukraine. I recommend the product from that seller.
Loving the product quality. Speedy delivery
The product arrived quickly, the material quality is excellent, the photo is true! Recommend! The material is of good quality, feels good, and expectations are met
Excellent quality toy. Very pleasant to the touch, safe. Interesting. It doesn't smell like anything. The material is dense.
cute
I am satisfied with the quality of the product.
It arrived very rapufo, good size, it looks entertaining as it has many materials
In Kiev I got it for two tizhna) the egg is super, the child has got it)
Thank you!
Very beautiful, colorful and good size. The circle is plastic but the rest is silicon serves as a bite
The deputy came to the end of the shvidko, the grandfather's store for the prompt delivery of the goods, the Garna, the Duge was hushed.
I bought it for a 3-month-old baby and she loved it! And me too! Worth it!
Excellent quality! Second time I buy. My daughter started exploring with 3 months trying to grab, now with four takes mouth and, because it has several features, it will use for much longer. Love!
Children love it it helps them when they have pain in their gums for the little ones and the older ones have a lot of fun with pulling the lengths change the hole ball
Goods of Shvidko. I took it on vidguks, I would think it was tebuvati.
It came to Poland in less than a week. Very nice toy. I recommend this model. The duck toy is much smaller and less made. This one has a lot of Poppit, rubber elements are solidly made. Nice toy.
Product arrived as described. Shipping took 10 days, not bad. I recommend.
The product is of good quality. Plastic is nice, rubberized. Has no specific smell. For the purchase I advise who are interested.
As soon as I got the courier, I washed it clean and dried it and gave it to my baby. Play with it right away. I think it's going to be a one-pick toy. I am very satisfied!
Everything's great. It looks nice, good quality. My baby enjoys it a lot. I am very happy with the purchase and i can really recommend it.
In love with this educational super toy, it stimulates several cognitive functions in the baby. Very functional and the quality material. I indicate the purchase a lot!
The isgrashka came shvidko, the smell of plastic was dumb, the Sina of 5 minutes was matched. I recommend it.
Sensory toy I am very happy with the purchase I recommend the seller Fast shipping Everything is as described
Very good quality toy, my son's charm, it is 4 months old, he loves to bite the rubber rope, excellent product, besides it has rattle also
All Super! Was it important for the recommendation of the telegrams of the Channel? There are all these stars and propositions on them!
Igrashka top, I recommend! Came to the Ministry for 10 days
It's a bit of a mishit delivery, but it's still working well. If it's okay, I'm worried about buying one more thing with the same thing. I have. The delivery is slow. I think I'll use it well this summer. I bought it cheap. I like it.
Excellent... Super recommend... Great quality... Great cost benefit... Worth every penny!!! Top!!!
I am attracted to the city, I think I will be satisfied with such a little. Silikon details and notes for a dot-tik, a little material. I don't get the smell. Zagalya viglyadai yakissyu. Delivery 3 tizhni, for an order
Delivery for tijjen to the new country! Soul shvidko. I recommend it.
The quality and the finish are all good. I like the baby. Silicone there, if you think that the toys that double in Korea are eventually made in China, it makes sense to go to the cost of money. I'm thinking about it. Silicone strings are disinfected by pouring boiling water on the arm, and the rest are being wiped daily with rubbing tissue it's a child's mouth... Generally satisfied with Taiwan!
Very happy with the toy, the delivery is fast, the toy for your money is awesome, high quality, I advise.
Good toy, a bit smaller than I expected but very suitable.
I loved it, I Super indicate the purchase, very interactive, my son loved it!
Received in 8days. super fast delivery. toy is same as in images. quality is best. highly recommended
Too Beautiful congratulations arrived well packed thank you very much
The order arrived quickly, before the announced delivery time, packed perfectly, the toy is super) Sorry, you can not upload videos for review
Item is exactly the same as in the picture. Good quality. Arrived in Bulgaria really fast - order placed on 29th Feb and item was here on 08th March.
Zashka to be called "eight", ale in fact, nig in no Lisha shisty. Do not call the exact OPIS. We were ready to go. I'm good for you, I'm good for the smell, I'm not satisfied with it.