SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Fast delivery, same as on the picture, son is very happy when spending time in bathroom, he doesn’t want to leave the room without it
The parcel was delivered in a mint box. The toy works well, the baby likes it. It floats on the surface and gushes water by 25 cm. Up.
It's a bath toy, but it's not waterproof .. The water is not good, so it's inside. If you use it the next day, it will come out green water. The motion itself is fine.
Very cool.
The delivery is fast and the item works well .. The delivery is fast and the item works well .. The delivery is fast and the item works well .. The delivery is fast and the item works well .. The delivery is fast and the item works well ..
Toy to entertain children in the bath. Water comes out and illuminates. My niece will make a lot of use of this whale.
Very nice it has good force the water jets and the light gives a great touch
All very nice all very well excellent product buy it without fear, execlent seller execlent product
There is no power button, there is a sensor, so it works right when you put it in the water. Water enters the inside, but it is difficult to remove the water because it cannot be broken down even when the screw is done. I can't turn it off because I don't have a power button, so I have to remove the dry. There is such a disadvantage, but the child likes it so much and is likely to be purchased again even if it is out of order.
Precise description and fast delivery
Supercute! Fast shipping
For the moment, works perfectly and very funny for the babies
The box was kinda bit up when arrived, but the toy inside was intact. Works as expected, my kid loves it!
Tse nayrozha irashka, Yaku I coupoed on Ali. Duzha yakissna, baby in capture.
It works perfectly and is a lot of fun for the little ones
All right.
Product conforms to the ad, I have my purchase. The toy is perfect, it works with battery and the sensor turns off automatically after removing from the water. Lights and sensors work perfectly. I recommend buying with closed eyes, I will buy another unit.
Three batteries AAA go in. I don't have batteries, so I haven't been able to work yet.
I love it!, It has a sensor down that absorbs the water and then makes the fountain, it has a good size, I or imagine it smaller, it uses 3 batteries and lasts for approx 3 bathrooms
The toy is super glowing and the fountain is great, I don't know how long it will live, but the child likes it
Very nice does its function, African STOP INVASION in Europe
Very good!!! The best water game you buy! I recommend it. It has lights, turns and water Strip… very entertaining for the bathroom
Perfect as in the photo my daughter loves it only that in the video she showed the whale's ability to walk even on the ground Emma is not like that.
Very cute I loved
Arrived too fast and too beautiful my baby loved
The deputy came to the end of the shvidko, the grandfather's store for the prompt delivery of the goods, the Garna, the Duge was hushed.
Chic Fountain
nice toy
My son loved it, he has very fun water sensor. But he didn't want to hang up later, I think entered water hehehe
Very good, working as promised.
It has arrived in good condition although the box somewhat deformed. Comes with a small screwdriver
I don't use it yet. It's cute.
It's beautiful, I loved it
Takes 3 triple A battery’s and is a great size!! Took about a week and a half to come in. I’m very satisfied with this product!
The ribka got good, the Poki pratsyu, and let go of water.
arrived in less than 10 days wow! great product with high spray
Top product!!! Sensor working well!
Very nice, excellent quality
It is an item that children love so much. It is useful in the bath or hot water
Arrived in less than two weeks, arrived in good condition and looks very beautiful👌
It took for 10 days. Without a marriage, it's a Chudovo, put it on the water and fix it and cast a fountain. Priesham without bateries. 3 finger batteries
Just need to prove it. The shipment was very fast
Great - as expected from pictures and descriptions, have not tried it yet. Included a mini screwdriver.
Haven’t tried yet, but looks just like in the picture.
The item conforms to the description and good quality. Fast and neat sending. Quick reception for Paris
conforme
Works well, it takes 3 Aya batteries
Looks really cute Hope that works well
it's very cute! great product, you even got a small screwdriver in the box!
Duge Cool
It all came more than shvidko. Vidpovis photo.
Beautiful and works super well
Works well