SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnât include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
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Parfait
Just like in the pictures! My baby loves it! This is actually a repurchase to give to someone else as a baby shower gift!
Super toy for the baby bath. I arrived very fast
We buy different toys to make bathing interesting. These toys are of good quality and work properly. The paint does not fit and fully comply with the description!)
so cute and fun!!
Article as described. Small bath toy pleasant, beautiful robust color, ideal to keep baby patient in the bath
It's pretty .. And if it works. Thank you very much arrived earlier than expected
Very nice, it works perfectly and my daughter loved it
Very funny, and the children liked it a lot to play in the water
Look good. In the case has not yet been checked.
reçu trÚs rapidement
All correct, fast shipping and good quality looks
Very nice product works well
Lovely
Very simple toy. You rope and he swims alone. My 4-year-old daughter overenjoyed the beauty and simplicity of the product.
the Baby Bath Swimming toy Arrived within 13 days of ordering. The product is well packaged. I haven't used it yet. Thanks.
Great toy delivery faster than expected
The item arrived well but could easily have been lost as it was not well wrapped, in fact I took it out without having to open the wrapper
Very nice and works well with rope, the child likes it very much to bathe with it.
Goods of hermetically sealed packing. Garno floating near the water, the sin of the tortoiseshell. Recommend store
Cute crab, corresponding to the images of the site. Working. To make you understand the size, I can tell you that it is in the palm of an adult's hand. I recommend it.
Cute turtle toy, the baby is very satisfied, plays constantly. I will order from this seller again.
product arrived as described, very cute and bigger than I thought. 10 days shipping, not too bad, recommend!
I loved... Very large... I thought it was smaller... Perfect for the baby bath become more fun
I asked for it on the 14th and it came to me on the 24th it's very nice
True to the description, it arrived more or less on the estimated date, just for a couple of days later. It seems resistant, my daughter has not seen it yet, tonight when bathing she will try it and I will put later that it works but in principle everything seems to be ok. It has good size.
so cute
It wA so cute my baby loves it
Too nice light easy to handle baby manages to hold it good quality affordable price pretty color
Super cute my daughter loved at bath time the fun is guaranteed
Fast delivery, very cute, works as in advertising, despite being a little slower. Even so, my daughter loved
I really liked it. However it is manual so you have to run it for it to work
Arrived very quickly!! In a week!! All Super! Thank you!!
The product arrived in very good condition. Is as the description. My baby loves it when taking a bath. Recommended. Thank you seller
The order arrived very quickly, less than 2 weeks. Very high quality toy, everything works. I recommend it.
It really swims, it does get water inside too.
I loved it! Very sturdy and very cute material, my daughter loved it
The product is the same as the description of the seller. Are of good material my daughter is happy she likes the toys recommended thank you
Very beautiful cheap the girl likes it very cheap is worth the price paid
Beautiful and well done thrush! Works well giving back rope! Was successful in the baby bath!
Very funny water toy. The little one loves it. You have to go around the mechanism a lot so that no one a little duckling, but hey, it does its job.
It is very good, very good quality, I am satisfied with the purchase, my daughter is very amused
The turtle is the rope. Simple, but fulfills the role. Good toy for children.
Very nice, my children love it I will have to buy another hahađ
I have already ordered another and it works very well, the little one likes it a lot
So cute! Fun having toys for the Bath who do happy :)
Very cute and good quality. I asked for several and they arrived quickly in Mexico. I recommend it.
It's cute, my daughter loved The size is bigger than I imagined Arrived very fast here in SĂŁo Paulo, less than 20 days
It's cute, my daughter loved it The size is bigger than I imagined, it's pretty much the size of my palm Order arrived in less than 20 days here in SĂŁo Paulo Was worth a lot