SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I was perfect, nice kind of fabric, with shawls and scarves it will look very elegant since the light gray tone is very combinable. A warm set. I loved it. Thank you AliExpress
Glad, she got a Tsey suit. Photo of the product to wear a special suit. The costume is just wow! SIV idially, and a number of men On my zrist 164 that Vagu 58 everything went. Before the day, the goods were received for 2 tizhni, the clearance was at the duty. I definitely recommend the product and the seller.
She tagged for loans from Ukraine, scolded shvidko, delivery of mist. costume, garish coloura, prim for a dot. Rosmir pidishov. my parameteris of the 165, hips 104, VAGA 55 kg.
I loved it, very nice class, the color, it was perfect, it fits wonderfully, only the pants are straight not flared like in the sale photography, but it also looks magnificent, the set is very elegant and warm. I am happy with the purchase. Thank you AliExpress
The color is very beautiful, the Nathalia thick. I haven't used it yet...
Wonderful set! Arrived very well, it is very hot because it has a collar too, it is not transparent, the blue so it is a very vivid color! My size is p, it has a more comfortable modeling! I loved
The product is of a lot of quality. But I did not like it in the body was MTO male
I loved it! Good quality and the comments I read about the size were correct. In addition, it took only 8 days to arrive.
Great cost benefit. I use 40 in Brazil and it was very loose but I like it that way. I believe you wear well until 42/44. If using numbering less than 40 it will become very loose. As for the length, the blouse is very long, but the pants became the account for me that I am short, 1,57. So if it's high it's going to be short. I hope I helped.
I loved this outfit. I got perfect! 1.63 measure (usually I always have long pants and this one seems made for me) I love him!! It is super heavy you can tell the beautiful quality. I highly recommend it!! Weight 60 kl , 70cm waist and hip 100
This set is perfect! Heavy and well structured fabric! Arrived in 9 calendar days. I highly recommend
Très bien
These trandal are very practical and useful I recommend it
Good suit. Came in 2 weeks in Kiev. the color is different
amazing quality and quick delivery
It's great! I had already ordered another one previously in blue. It looks very good and the fabric is good.
Exact item