SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Good quality
Beautiful!
It's shiny. Earrings are thick, so they have a feeling that they look bigger. Those of you are small 0.3 I think it's good for a 0.5.
Love this item!
They’re so pretty , came literally in 3 days
Perfect!
I’m very happy with my order and thank you so much for the personal gift. I do send my thank you anonymously because I am wholesaler but much appreciated.
B. o superb really well setLook a lot like real shiny b.o
Ok
It's wonderful
Very beautiful, I prefer if I ordered a smaller one
Always beautiful
Gorgeous!
Perfect
Perfect like when I say perfect is perfect!! Love em I got the 1ct and the 2 ct!!! They look better and person, I took pictures of them next to my diamonds pairs. You can’t tell in pictures how much they shine
Beautiful
gorgeous necklace! got compliments on it already
Super, I like it very much, the delivery is very fast, thank you! I took it from for my daughter, I'll take some more for myself.
Very nice. does register as Diamond as it should. Gorgeous reflection and clarity.
showed up in 8 days. very fast shipping and beautiful stones.
Very shiny earrings. Perfect size and perfectly suits Knife expectations. Fast Delivery (about 1,5 week) for France. I highly recommend👍
With the transport Bulo, the box itself was mowed down by the handbags of the children. Most kuschiki akisni, Kenni Mayu certification, everything is thought out and esthetic.
Perfectly described, they look great, and the backing feels solid. overall, I am very pleased with this seller and these earrings!
Good value for money. They are small in size and very bright, very well packaged. Recommended.
super beautiful, I get compliments from this earrings..its super sparkling. both stones get separated GRA certificate.
The earring back is too drenching and inexpensive material. I'm anxious because I think the earring is in the back. But I like the sparkle of Moi sanite. All right.
Actually, I don't know if it's not like Cubic, but I'm going to buy it here.??
great value for money. hoping this would last a long time. came with certificates, pouch and box. fast shipping came within a week of prdering :)
Too perfect ....., so much ..... so good... so much so I'll buy it again... always satisfied with the style and especially the light too perfect ...... I'm worried about living again...
Match with description. Shiny and beautiful earrings. Fast delivery. Hope the shine will last. Good product.
My favourite moissanite seller! They always available to answer questions and include everything you need like a polishing cloth, a ring pouch, a box and a ring size adjuster. I love everything.
It's so prettier than I thought. I'll keep looking at it. It is small and thin, but it is a 3mm Daily System. It is very beautiful, 5mm, I'm going to buy 6.5mm too. Spark a lot
The second purchase. I liked the first accident, so I was wearing it well and lost one side. Ain.
Loves them very much, they are small and gentle. Size 0.5 has been taking with them for a month in the meantime the coating is durable.
Pretty The company is more trusted than other companies. It means that it is really good to have a lot of Korean reviews. I'm writing a review just because I give you a coin. It's too hard to write more than white.
Fabulous 10k white Gold 2 ct. Moissanite Solitaire stud earrings. Lovely quality earrings with solid mounts.
Packed perfectly. In the box. Inside everything that has a photo. The earrings are very cute. Spastbo.
0.5 carats are not too colorful and I think it's just right for a daily. I think it is good because it is shiny and moderate in the summer, even if it is over the package and the delivery was fast and good it's hard.
Absolutely stunning product. Came faster than tracking stated! Extremely satisfied!
Bought for my daughter to bring, a small very delicate, wear will not be allergic to, have a certificate, is genuine!
Size size and imagine the same, no discomfort, wear the effect is quite good, earrings are very delicate and small, good good look suitable ah!
Have been wearing a few days all right, the silver is very good, wear quite good-looking temporary no adverse reaction, good good look suitable ah, and lovely wearing effect is quite good product quality this quality is super good is not easy to break this simply too love! Must give a favorable review perfect
Good price, quite bright, well worth it, the store also sent a lot of small things Packaging is very good, the physical object is very like, wearing a very comfortable.
Ever since I've been wearing these earrings, there's been more sparkle and movement in my ears, and their beauty and sophistication makes me feel confident every time I wear them.
These earrings were a real surprise! The quality is great and they look beautiful. They are comfortable to wear, the moissanite sparkles and the shipping was fast, I will repurchase again!
Dia Quality is the end. Dia Quality is the end. Dia Quality is the end. Dia Quality is the end. Dia Quality is the end. Dia Quality is the end. Dia Quality is the end. Dia Quality is the end.
Shiny! And tested positive with diamond tester. Arrive within 1 week
The baby is very beautiful, the material is very good, and it will not turn black or dark. The most ideal shopping ever.
The earrings are very classy and look exactly like the pictures. They are packaged very well. They come with a box and a boutique bag. I will buy them again.
4/1 order 4/8 arrival. It's fast. It says 925, and the Moi sanite warranty comes with it.
Can’t see the pic fully, but trust that it shines bright.. like a diamond!
Excellent quality pusets. Fully as described, shine perfectly in the light
And it's more than expected. It's more shiny than I thought, and there's no allergic reaction, so it's so nice. However, the size is smaller than I thought, so I want to repurchase it in a larger size. It is a satisfactory purchase