SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I arrived well at Costa Rica
I loved it, it is very nice and it is silver. Totally worth it
Too cute and has the S925 stamp! I am happy with the purchase! Seller is recommended!
Arrived before the indicated time in 10 days. It is very well made is 925 silver with visible logo I recommend
We arrived in time for the delivery period. It is the same as the screen and very cute. It is also true to genuine products. It is a good product and I think I will use it well. Very nice.
Arrived in 8 days corresponds to the description of good quality very nice
A beautiful piece of real silver (I did a test with chromium liquid-pictured). Fast shipping
very nice. buy 17cm but it's small for me very quick delivey
Same as the image, enter the bracelet well. I recommend it has good details I recommend it!
I love it, it's beautiful and it's super detailed. What I don't like is that the hole for the bracelet stays underneath, unlike the Winnie and piglet, so if the bracelet is loose, it is very likely that it will be all day from head down.
It is very beautiful and shiny. I asked it for 17 cm. It makes me very small. But all good
As the photo and description. Has arrived in the right time. In a transparent bag and inside a well-protected bubble bag. Everything correct and in good condition. They are very cool and fit perfectly into the bracelet. Very happy thank you.
Very nice charms silver plated I will recommend without hesitation👌
Very nice I liked the very detailed and beautiful material I liked very much we are going to buy it later patchwork a lot
Differs from the original in the cap especially but gives the hit is nice. Communication with the seller is very good recommended a 10
They have BEAUTIFUL, Amazing Quality! I loved it!!!
Hole very small
Is very nice
Lovely 925 stamp
Beautiful Simply Beautiful
Very pretty.
BEAUTIFUL!
Very nice, I hope it doesn't get ugly over time
Very cute
magnifique
Super cute!!!!
Love it
Nice
I am very satisfied I recommend it
Good
I added it to my collection of Disney charms and it is adorable. It also has the sterling silver stamp. It feels like an actual Pandora charm.
sooo cute, i love it, perfect item :) same as on the picture i recomend
Arrived a bit late but the store is very good, very attentive.
looks exactly like the picture.
I love it . I recommend ✅