SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very comfortable I am satisfied. I’m a size small but I bought a large for the length and it fit perfectly. Also arrived a week early.
It was perfect.
super thick and warm!!! great for fall and winter!!!
I'm using a size large in pants, described to size up to XXXL and I'm glad I did. XXXL fits perfectly. the quality is great and pants is warm too. well lined
They are super soft and good quality
Love this. Brought more ❤️
Fits the body well. I bought various colors to wear
Warm, and size fit well
They are super warm and comfy. I'll be ordering more. very great for cold weather.
i wish i read the comments first and sized up one cause i'm normally a size small but i felt like i was cutting off circulation all day in these they're incredibly soft though, honestly they'd be perfect if i just read the reviews and sized up. There are a few snags on the inside so I worry about how long they'll last but overall they've been great to me so far.
Pretty good. I got the same size as the black one but this one was tighter. I got the largest size.
Excellent quality is absolute synthetic, double cuffs at the bottom, wide elastic waistband
Smile I know if you are warm I hope if I stay
The wicked came to the end of the shvidko. Rozmir HXL tights on the 170, VAGA 80 on the dovzhin akraz Warm smell light
warm stretchy fabric. fit perfectly
I'm 5'2" 115 lb. size Medium is a very comfortable fit. Fuzzy lining is very soft. I love the vibrant color!
Love them and great fit
it's so soft and comfortable
Excellent Product
I love them, they're so warm and soft. BUT!! they have this really weird pattern thing on the butt and crotch area. like how boxers have the seams on the sides instead of the middle, yeah. and the seams are very visible. they're on the front and back too, so wear something long to cover it up..
Dressed well. I thought it was a lighter tone but I liked it anyway.
Thinks of a perfect pantyhose, She!! I loved too much. Great quality, well resistant!
The best I 've bought so far! Very comfortable, warm and wears well!
shipping was really fast. my weight is 59 kg next time I'll order for 70 kg
They look good thick, a little short in related size US
I loved the color and quality of the fabric, inside it is very soft, arrived fast, I recommend the product
I liked it. It is very warm for winter in Brazil
Arrived before the deadline ..... Seems to be very warm, good size TBM. I even think it will get big a little kkkk... Thank you
For XXL they are too small. Maksimum M-L. Stretching but then too tide
Bought XL, weight 70 kg, it was very comfortable, I liked it a lot
Strange model, but it is good, thick to wear under another pants in winter, it has a detail on the heel I liked and I will buy more, recommend, only this time I will buy a larger size, I am from Brazil and I do not understand this size table much, but I recommend
Arrived in good condition very eaten, warm, soft, they have an opening in their feet but they work very well. If I recommend.
Good Pants, seems to warm in the measure. The difference is that there is this little foot
Great!! I loved the sock. She is fuzzy inside, but it didn't seem too hot… but it was worth it for the price
Very good quality, they are soft, I asked for some for someone who weighs 80 kilos and measures 1.73 if they were
Took my usual size M being 8 months pregnant it fits me perfectly
At first sight it does not seem that it will serve, there is also the stamped numbering anywhere, but I look very good, I have 167 cm in height and 105 hip. Very happy with the product, I would buy again-the measure is after testing it (arrived even less)