SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I ordered an XL, I have a booty and was able to fit in them quite nice. They are so warm and true to size. The material on the outside is sleek and the inside is really warm and when you touch it the polyester doesn’t come off. Only thing is with the pink one you can see the underwear line, not so much but it’s still kinda noticeable.
bonito
Decent pair of loungewear. I am 5’2” and ordered the M based on other reviews and am glad I did. Not very long in the length but I can make it work. Very satisfied!
It has the perfect material and is so comfortable! I have sensory issues too and I have had no problems with it whatsoever!!
Heads up that these are really nice but they run SMALL! I am a US size 12 or med/large 6'1 175lbs slimmer 32-33in waist. I ordered an XL and they're skin tight. If I gain any weight at all these will not fit me. An XL will not fit over a size 12 but I would recommend a size 12 even sizing up to an XXL if it's available. I almost ordered a large and I'm so glad I "sized up". Just a tad too short on me. The outer material is a little rough but the inside is super soft and fluffy. They're pretty warm. Made pretty well, and they're stretchy.
Very fast delivery!
I loved it, it is a little different the fabric to the photo, but I want it as pajamas for the plush and warm, for the price is fine
A great purchase for the winter
3xl fits like medium
Chubby warm and super fluffy.
Good to keep you warm.
Great!
Cozy
Thanks for that
Super thank you. I didn't even expect to thank you
2nd order went a size up still love them so warm an comfortable thx as described fast delivery
6th pair
Came very fast. Got it by the eighth days. I normally wear a size L in the US and I ordered XXXL, which fits me perfectly. Very happy with the purchased.
Weight 59 kg, height 164, S size ordered XL. great!! For $5,5 super. Super fast delivery!
Warm!! love these pants
Very good, arrived very fast and the quality is very cool. I liked the fit, it looked good in the body. It is light and even so the fabric of the lining is very warm, very good for the cold.
Very good quality for the price. I asked for a larger size. It suited Me perfect. Highly recommended
I bought the 05/08 day and arrived the 19/08 day Arrived according to the description is good quality, great for winter, I really liked it... Thank you AliExpress🥰
It is in the room of the store that I no longer remember the store that you no longer love me about the school and your store account😂And I don't remember jorge but no
Great purchase, recommend, I will buy again, too beautiful🥰Congratulations to the winners
Exact to what the seller offers, good quality for the price. I wish there were more sizes.
Love those pants: soft inside and out, very warm, pretty soothing color, good length, perfect ! I am M but took L because I like to be comfortable so depending if you prefer close or large fit, you can take your size or +1. I definitely recommend them. Good price too, thank you!
They are warm they do not come so thick but they comply with what they say and the objective of being warm is reduced yes, but stretch if you like the tight order your size if you like loose order 2 sizes more
The color is very cute and on, I loved it!💛I asked for size S, the fit is something strange, but it is soft and warm well inside, to be at home this winter I fall bareback!🫶🏻
Excellent quality, it was perfect in my daughters that is 160cm and 47kg. Arrived fast in Bragança-PA
Good quality and very warm, but very short (I am 1,68 m). I usually wear size 36-38. Size L fit me, only very short.
Very hot, it has a fragile quality, but for the value it is super worth it, I took a bigger size because I already imagined it to be small modeling, I use m and I took it XL right
Wonderful material, but ask for a larger size, Fast Delivery
The pants is beautiful and very warm I loved, only I thought that outside she was like sweatshirt and it is not the fabric is other, more it is super worth it
Thank you very much . I liked it. served it right. Use L, I bought 3XL. well lined. The very good price
Super nice I look good to a little fair, very beautiful color, arrived in good weather, quality fabric I recommend
Although the product has a great built quality, size is something to keep in mind as it might not be as expected; this is not the store's fault as it does claim sizes are Asian based in the specifications. I'll be gifting this to my youngest cousin as the measurements -which pics I attach in centimeters- fit more for a teenager rather than my original intention of giving it to an elderly person.