SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnât include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
excelente
Excellent for the price is very worthwhile
I ordered myself and as a gift, everyone asks where I bought it and asks for a link)
really cool thing. me kids are using it every night
exactly like the picture listed. it worked immediately, just need a power adapter which this uses a USB. the lights are very nice and you can change the colors. there's only one pattern that moves
Excelente
best purchase so far!!!! takes me back to my childhood
Just like the picture and totally love it!! it also came fast.
Delivery to Latvia a little more than two weeks. Everything as described. The quality is good. The store sent quickly. Packed well. I recommend the sales.
For the sake of such beauty I expected a month and a half but these are problems at customs so everything normal is worth the money
Excellent and it’s beautiful, I love it. Dora’s exactly what it should , this is a 10/10 product, took almost three weeks to get here but it was worth the wait, I recommend to purchase from this store, his product is good quality! Thank you
Works good, not only kids like it, but also a cat.
Work well, fast delivery
Super, kids liked it. Shines brightly.
The very good product and the perfect sale. Thank you. Thank you.
The projected image looks exactly like the photos on this listing. My son LOVES his… the ONLY down side is the power cord isn’t real long. Certainly not a show stopper but they could make it 1m longer.
As much as it is detailed, nothing to say a very good and beautiful article
Superb, must buy product. arrived very fast and well packed. Seller is superb
Excellent, optimal, good design, excellent projection
Love it
Great product! I am satisfied, the delivery was mist Express. Surprisingly the packaging is whole, not dented. For the gift it is. Works flawlessly. Immediately ordered another one, while on the action
Neachnik neymovirny! Everything came to the church and the garnoi Delivery 11 days
you cant change the color of the stars but other than that id say it is a great product the nebula changes r great
The astronaut himself is super. Up to Nogo pitannya nemaa, all yak declared. Fectnium! And from the pakubath, the bottom is behind. Three Tasers in one bag did not stick. Stuptly, everything was spared!
Delivery to Ukraine-8 days, I advise everyone! Everything works in many modes, you need to buy batteries in addition (there are buttons-modes on the astronaut himself)
Pre-kolnicha) garni TA yaskrawi Kolori. The hour of the time, the blimates of the trichki were chilling, ale is not critical.
The night light is excellent-despite its small size, only 12 cm, it shines brightly and covers a large area. There are several modes, including settings for stars, which adds a special atmosphere. I am completely satisfied with the purchase!
Received in a few days. As seen in the image. I haven't tried it yet but everything looks good.
As described. Great fast delivery 7 days to New Zealand. Recommended by a friend and I would recommend too.
Very. Beautiful. Cool. Cool quality. The child is delighted. Thank you very much seller. I recommend it. Cool thing. Just super.
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All right, the projection is very good I quite liked the quality of the product. Now just do the thing because next month is more tax 20% on the Brazilian tail.
Very happy with the projector, beautiful. Good queality and according to the description. My room ceiling looks like the universe!!! đđ
Very nice and works well only that the packaging is discarded. Hopefully and delivery services be more careful
The projector is very beautiful and to come with infrared control I managed to copy the control and control through my Alexa. I loved
Excellent product, well packed, arrived earlier than expected, functional, practical and versatile light projection.
Delivery in the Dnepr 14 days, packed in a regular bag, the box is a little whole, the baby is satisfied
Arrived in the time they assigned, the package arrived with all its accessories, it brings control and cable to charge, it illuminates very well.
Good projector, shines beautifully, everything as described, different modes. There are no batteries in the remote control. After installing the batteries, the remote works perfectly. The boxes were very dented, but the projectors themselves were intact. Ordered two white and one black, in black cable with a more convenient bend, not a straight one, and there is a timer button on the remote.
All right with the product. I tested it. It is beautiful, light and worked without problems. Packing arrived well. Illuminates even in black ceiling in the dark. Doesn't have the photo but I tested it. It worked out. The expansion area of the lights is very good, being able to pick up a large home theater room (my case). I paid the ICMS of the consignment program (merely a collection program that the federal government implemented under the false argument of protecting the national industry that does not even manufacture a low-value treat, for example). Recommend the product and seller ..
Top this article it gives space effects for the bedroom, I am very satisfied with my purchase, I am waiting to see the reaction of the children when they go to see this beautiful projection.
Duge Garnet AstronautđDecylka regimes, ruffles and just saith, with zirochki and without. Children should be like it. In the remote control, there are 2 batteries, in the sets there is no Bulo. Everything is good.
Super check. Does the vibe. I recommend heartily. Lens a little scratched. But it does not affect the lighting.
Very good even, great lighting and projection. Great for gift and great for sleeping RS
Fast shipping. Good quality plastic product. Light The box arrives in good condition.
Shvidko came the deputy, took coins for a part, went to the house. Ditina is hushed, I am hushed. Duge Garno Svite. The seller did not roll up
Has many settings like intensity, color, with the little green tips or not, moving a lot or not. Comes with control. The head rotates and loosened. I loved
Top product with no problem with delivery or product. Recommend!
A dream! It's not just those color variations, but I took pictures of just those. Everything comes explained, packed, and the astronaut equals the image. Worth a lot :)
works but box damaged. so can't be given as planned
It was impressive as it looked in the room very beautiful would be a perfect gift for those who love to be in their room
Recommended seller đŻ% product as described good quality fast shipping
A nice detail for the children's room. Extremely fast shipping. Arrived ahead of schedule.
Heâs adorable!!! So glad I donât have to sleep in the dark anymore XD very beautiful lights <3
Everything perfect. Very good packing. Complete with USB cable and remote control. It's for a gift so I haven't tried it, but it's beautiful. Fast Shipping
Arrived 15 days before the estimated date. I thought it was a little bigger but very good the very good finished product. 100% recommended.
Awesome. Color changeable. Brightness and light movement speed adjustable. Pictures taken with medium brightness. Laser Star dots can be turned off. Positive surprise was the size. The astronaut is smaller than expected. Head is a bit bigger than a tennis ball.
In Ukraine M. Lutsk came the deputy for 14 days. all superâșđ! I am very good! I am in the grip! I recommend the seller!
The product arrived very well, well packaged and in good condition, the shipment was very fast, the seller One hundred percent recommended, excellent service!!