SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Perfecto
Product in accordance with the order.
Ok
Comfortable for wall radiator. Very good quality
Good product slips a little while putting on a garment
Fast, delivery to the mailbox. I'll show you later how to fasten.
Juct nice for hanging on cupboard
The goods were raised by shvidko at the same time with some slams. Vidpovis inventory
as described
Very practical
Reçu rapidement.
Top exactly like the photo
For bathroom wall radiator to hang towels, if not, don't catch
nice
Durable hooks, fit on the bathroom heater.
pratique
vse ok
Corresponds quite to the description Solid and received in good condition
Husters are cool on towel radiators
DO NOT BUY DO NOT BUY DO NOT BUY if it arrives great, but if it gets lost or whatever, you will never get your refund
solid and good quality
Received quickly and well packed well and that one of the items has its own packaging, the strength is to tester
Conforme
The hooks are in very solid plastic. They fit perfectly on the towel dryer
Good quality. Are quite large
It's great. It's made out of hard plastic and seems to be very sturdy.
Fast delivery. Looks good
Received quickly. Sit perfectly on the battery. It is convenient to place different types of towels. Especially pleasing saving space
Parfait
It's ok, for some laity staff
Great product,will order more.
J’adore!!
Fast delivery good kwalli Tet you're the best
Top, do what it should!
Shvidka delivery, I will describe
I will write down-at the first glance, everything is OK. Shimmy Shvidka shipping
individual pack, fast delivery
I use these hooks in the bathroom and it is very practical. Odor neutral, the quality is great. Delivery is fast. This is the second time I ordered.
Second order I make of the hooks. Perfect for the function, in such a way that you can hang several towels on the bathroom towel rack without being piled up and all drying out.
Very practical hangers fit on the bathroom heater. Made of thick plastic
conforme 👌
I recommend a cool hanger
Very well. Is plastic but does not bother. I put silicone ball behind so as not to rip the towel dry and it works well
Although it is plastic, I hope it lasts.
Fast delivery! Honest seller! Good material quality! I strongly recommend!!!
Good hooks
Fast delivery! Fits perfectly. We will see this winter if these hooks resist the heat of the heating.
Excellent hooks made of durable plastic, fixed well, recommended
Hooks arrived very quickly. Suitable for dryer towels. I recommend the seller. Delivery in 5 days.
What I needed. Strong enough.
All the time, came the question of Express
Good product. Good quality. It is very useful to use in radiators.