SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
From the hell, really big and it's very fast.
Great product, very sturdy and safe. I recommend! Fast delivery, come to my country in EU in 7 days.
Has arrived super fast in two days and is great. My 6-month-old baby is delighted😊
Very good, only that it comes without instructions to assemble so there is to guess, it is necessary to add part a protector on the floor because it is only a thin canvas
Quality!!!! !!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!
Great! Came fast and high quality
Great is the same that in the photo it fits perfectly and is very beautiful and arrived much earlier than expected exelente service
Really high quality Easy to Assemble
These are the 180 best weighed out in life!!🤩
I loved very much thanks!
Just like in the photo, it is easy to connect the parts.
It came fast, relatively large Arrived without mounting instructions
Exact as the image and as I imagined it, my grandson loved it!!! It is your gift for your first year!!! Highly recommended!!! Do not fight when assembling and they seem good materials, resistant!!! Very happy with my purchase!!! It arrives in a small box, I did not think that everything came there, but everything very well. Then I put a photo
It is a very very beautiful Corral. I recommend it a lot, it is a resistant material and it is very wide as mentioned
The product quality is good. size 7*4 feet . very very fast shipping. easy to assemble the product. they don't provide Assembly instructions.
Excellent and quality!
It is easy to assemble, the size is perfect, it has enough space for a baby and a good height, we are satisfied with the purchase
The product is as shown in pictures and I am very satisfied of it! The only thing is that the delivery was 2 days later than the estimated time and the tracking service wasn’t accurate.Also, the phone number of the courier company is wrong, it was from a house and the woman told me that everyday she gets many wrong calls from people searching their tracking products
Beautiful, I loved it, I had doubt if it resists when the child stands and yes, perfect for babies to play and safe, I put rugs on the floor as a precaution against any fall to the floor and avoid a direct hit to the floor, it is large: it measures like 1.50cm (I did not measure the measurements) But it's just like what I bought, I loved it, it's not very difficult to put together, just take into account the measurements of each tube since to arm it brings the guide according to the numbers of the tubes, it helps you to rest as a mother and for the baby to have fun while doing some activity. I will remember to comment later to see the passage of time in its use.
There's not a lucky surface in the house but satisfied❤️
It was checked that all the accessories came, the floor is thin and the mat was bought which is waiting to be received to put it together
Is great, as is the image and easy to assemble, they gave me the 2 days
Great product.
I arrive in 2 days, too quickly to matamoros, it is fragile, but not so much as to be considered a problem, so in relation to the cost I give it a 9 out of 10
It is very easy to assemble and although the parts are light, the Assembly makes it compact and already assembled good quality is perceived. For the price is excellent
Good for babies. Safe and steady
The price very accessible, arrives earlier than you mark on delivery date, very good space
I liked it a lot and my daughters enjoyed it to the fullest, it has a very good size, it was very easy to assemble it😊
Everything perfect!!
Excellent and super recommended, good materials and delivery in 3 days
super fast delivery,, very satisfied with the product,, good quality and perfect size ... highly recommended
Top. Super fast delivery. I'm super satisfied.
It is very good and looks well crafted especially easy to put together no instructive is needed little by little it goes
very fast shioping and very nice. sad that was not carriage bag with it. i reccomend seller!!!
Excellent very nice!
All in excellent condition, super fast in delivery
Odlicno.
great
I arrived in time stimulated!! As described and seen in the image
Excellent Product, arrived all perfect
Very good purchase👍👌
Came very quickly verydashes
It's really fast in a few days. Very high quality and fast assembly :)
Fast delivery came to the house worth the price
Excellent!
😍Goods in all 100%
Excellent, just like in the photo
Perfect
Wow!! That's the best purchase I did! The shipment came within two days with courier until the house. The product of excellent quality, very easy to assemble. The only minus that it is not folding. Comes with a basket that we put on the side (basketball). Quarter price from the country, even less.
Vey accuarate! Thanks!
Product keeps what it promises, only the instructions are very short. And the pipes are not made of stainless steel, but chrome-plated, but rounded at all ends. Buy recommendation!
I loved the purchase and it is very easy to assemble. Arrived real quick! I recommend
Perfect for play! Good cuality
Super
It is very nice, we bought the smallest. The only drawback is that it is light and the baby inside can turn it around but with supervision it is useful
Great for kids
Perfect I recommend
The assembly is super easy, the material is not so good but for a baby it holds, I if I am very happy I asked for the smallest and it makes me super big!!!
👍🏻👍🏻👍🏻
There were logistics problems on the part of the shipping company but on the part of the seller it has given me good service, it is attentive and provides quick solutions.
It came very quickly (4 days) Excellent and high-quality product. Gray color
Beautiful😍
Very top and easy and assemble
It is very nice, I am happy with the purchase. If the material is thin but, considering it is for the use of a baby, it is perfect.
It's great, we're delighted
Fast order and serve perfectly. Good purchase!
Delivery reached within a few days because there is a warehouse in Israel. Small crate no explanation page has an image mounting picture in product description with Express. Quite simple assembly besides some of the networks they must be assembled while not at the end. Excellent price. Gray color is purchased at a significant discount.
Very good.
Beautiful not difficult to assemble
Perfect my son loves
It arrived quickly and the delivery to the house looks really excellent, highly recommend
Arrived well before the deadline. Great product, well packed and easy assembly. It was super worth it!
Look after her
High quality! Good choice
Excellent, it is very easy to assemble, it was armed in minutes, arrived very fast, it is super useful! I loved
Super!! Fast delivery 3 days!
Easy to arm, magnifying.
This is super good for its price, here my child is more controlled and loose and entertaining
Great playpen, collected for 20 minutes
My nephew loved it. I asked you for the biggest one because I wanted you to have a good place to wander and learn to walk, but I have to admit that I exceed my expectations, it is much greater than expected.
top
great playpen. really easy to assemble, I did it in 15 minutes. sturdy and secure. delivered in 4 days to Mexico 😯
It's a great thing. Good quality. Separately bought multi-colored balls, the child likes it.
It was a super purchase, I loved it excellent, it is great and the truth is worth it a lot
Perfect
It is very beautiful and good structure, of course it is delicate according to the price. Quality can improve, it has loose threads that can cause it to break. The fabric of the basket of basketball came bad. Cut, very small! And it was difficult to mushisimonose it, it is very tight.
Very beautiful and big My Baby's easy to love charm
I like it very much and I also drink it only that the basket arrived as smaller but from there in more everything good if I recommend it
Excellent, very good product and easy to assemble, wide as in the pictures and excellent game basket! We all loved it and fit my 8-month-old son and his 4-year-old sister without problem with a lot of space to play
Very well and easy to assemble
They got confused as a package in the end I received mine, very nice the truth
Equal to the image, good and resistant material, quite large 128x128. Arrived in 3 days. I highly recommend. I was super satisfied.
I arrived very fast, the quality surprised me and it is very good size
It is very big, perfect for you to gawp and roll, I really liked it.