SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The product quality is so good
Works as it should. Displays correct voltage even.
At the moment it works very well.
parfait
Fast delivery good product!
It's good to know the battery.
Not yet test but very well!
ottimo
Very nice, I hope it'll last long.
Very fast shipping
Thanks
Works OK
I'm in use for nearly a month, but it doesn't fail.
Very good
It was not tested, but the shipment was super fast
normal
it works as a quick changer.
under testing
Parfait !
Correctly shows the battery voltage in the car. I haven't checked the power of the charger yet. I recommend
Excellent fast charging my Pago F5 charged Ben liked very excellent
Very good if it is fast charging and very practical
Functional despite the poor quality of plastic
Works well... Very good the product
As always fast correct and at a good price
Works well. Very happy with this purchase.
Works like a charm.
Good product, recommended
👍👍👍
Good
I think it's a lot of tea, and I think it's a lot of tea. Alas, I have to write more than a white box for the stone, but I have to use it as a coin. KNI
works great does what it's intended to do.
Parfait 👍
Good form fast shipping is recommended
Thank you for your excellent product, and prompt delivery.
Excellent Product
Super good, not out of line on the dashboard. Dim light and fast charging.
Fast delivery seems good quality .. I haven't.
Ok. Super !!!
Everything perfect, thank you.
Very good product
I liked the product, it took time to deliver, I was taxed!
I arrived earlier than expected, I tried everything well with its digital voltage input marker, I love it, now just see how long it lasts but it seems strong
Excellent Product very useful
Bolt numbers are indicated and I wanted QC 3.0 Mom's Bon de Neo It seems to be a good bolt. I like the charging speed.
The product arrived after the estimated date, I tested it and fast charge, good product I recommend it.
Vehicle battery voltage display up to 4 output ports. Good
Works great! Keeps my phone well charged while I drive which is important because I use a Bluetooth connection.
just got it. works well all around. no issues so far. let's see how it holds up in time