SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Well received
Unfortunately I did not receive the product
As in the photo and description, it has a gradient color that children like very much. They love the delete button they find very modern. Delighted and so did they. An option to take in the car on long trips so as not to abuse the screens.
Well received and works well. Arrived on September 4, 2024.
The package arrived in three weeks. I am very pleased. All according to the description. Regards.
Excellent children are delighted
This is the second I order because my son broke the first, these are quality products and very nice to use.
Very fast delivery. The product equal to the description is very practical.
Very simple but complies with what is said
Fast shipping. Good quality. My kids love it.
Perfect, very fast shipping
Very simple, but complies
Very cool, works perfectly
Cool, my daughters loved it and are having quite a good time
Complies with utility, something small
very usefull and my daughter really happy with it..
Convenient thing, for example for children
The children are enthusiastic, very good
I am beautiful and practical I really like to see if for the future I will arrive for another
Excellent product, works well and looks durable
Complies with the described very good quality
It is 25cm more or less, the truth is comfortable and my child loves it, the truth is if I recommend it a lot
Item in accordance with its description. I liked the quality, it has a good cost benefit. I recommend it.
Quite good complies with what it promises although my opinion would complain a little that the pen they give is too thick and does not allow to be very thin lines although the machine can make them is really of good quality it fulfills its function I really like to draw or do operations it is quite good.
Very cool this tablet, I bought it for 3 daughters and they loved it!
I loved it, it came fast. You can draw and write!!!🫶🏼💖✅️
I have loved it, it has arrived before time and the truth is that my son has been very excited when I have given it to him, and I do not let go, I will buy more again without any doubt since it is a product as the description and it is highly recommended for imperactive children or for children in full learning.
Very cute, like the one in the image, it was very well packaged, all excelent came to me before my time.
The product is very cute, it is the same as the picture, the quality is good I like
A very good and useful tablet for boys, my daughter loves it
I arrive early, it is very good. My children liked it a lot
It is small, ideal for kindergarten children by the size. I loved it.
This scowling is a. Shoot rats at me. But now I can draw the will.
Very well recommended and they sent me the correct color working to the 100
Very good entertaining product for children uses a watch battery but that is the least important since the hours of entertainment and creativity will fly by while your child used good product arrived earlier than expected I recommend 100% this product
The recommendation came to finish the shvidko, the hour of delivery is a rainbow and the product itself is good for such a penny
Very nice slate. Practical and light to give to my granddaughter. He will use it to scribble and draw. Certainly a valid alternative to the many sheets that are consumed and left around the house. The pad is convenient to lock the device and allows the removal of the design. I recommend it. Fast and well packed shipping!
Arrived fast and I liked this girl but if it is of good quality c:
Has arrived very quickly before a week it is very good you can take a note is entertaining
Everything was fine. Before date. Very good. For my child. He loved it. Works very well. Very reliable company
Very fast delivery. Article as described. However very fragile product. To be used carefully. Very light
Top, walk with a button cell, good grip of the pen, tablet format therefore transportable everywhere, very light. There is no small cord to attach the pen to the tablet.
I had already made purchases before and they came out just as good, no news, as they are already on you can see where it was hit and the shipment is good, it arrived earlier than expected, I recommend them
For me here is really happy from the product, thank you very much🙏♥️ Very high quality and super fast delivery!
They are very parents to young children, that if you have to take care of them tank they feel somewhat fragile, but for the price is fine.
It works, it's not bad, although the color is delicate. The tablet itself has a notebook thickness of 32 cards. This is a digital version of the drawing board. Cool toy for baby. Flash delivery.
I was concerned at first because the package was damaged. But luckily the tablet works fine. The box is not good enough for gift giving though. Seller maybe needs to look into a different way of packaging goods for shipping. Thank you!
This is very beautiful little girl but my granddaughter is charming there she learns to write and say
Bom
I liked it, good price and good quality
Delivery to Latvia a little more than two weeks. Everything as described. The quality is good. The store sent quickly. Packed well. I recommend the sales.
Very cool, the little one has loved it although a little small.
Everything is OK
very nice device for young one to draw.
very cool!! came with very little wrapping but zero issues.
Product as described, however, it has several shades on the screen.
Wonderful and arrived before delivery window which is amazing especially right before Christmas
Everything is OK and functioned. It was packed in bubble envelope with other items but it was not damaged.
Loved it worked great
Exactly as shown in the image. They are for a gift and I feel like they are going to love it. I recommend the store and the transport company. It came to Me in 11 days
Very well
My 3 year old love this
Amazing! Very fast. Like it!
Beautiful, as shown in the images. Fast shipping. I recommend
Love it
I love it, very fast shipping.