SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I have already bought several puzzles and I have all liked them very much, some easy and some difficult. I highly recommend it
I loved it, I thought it was bigger. Arrived well packing.
How comfortable is the puzzle for young children
Very well. Thank you. Thank you.
Very well, my daughter loves it.
All according to the description. I recommend.
The children loved it!
I thought it was bigger, the wood looks good quality and is very beautiful
Ship in 2 different packages but both before the scheduled date. Good size
Exactly as pictured, and it's wood
I love very good quality thank you❤️❤️❤️❤️❤️❤️❤️
Trichshki Mensha Gras, I found it. And not such a yaskrava, ale cool, T T Tse tree. I didn't take it anymore. Daggard, on the viglyad, I am hushed.
Item as described Sweet, small size (convenient to take away).
Puzzles are perfect! Great quality, they look very elegant and take time for a dozen minutes;) I highly recommend
Puzzles for grandmas Christmas present
Excellent product, very good quality and very good price
Satisfied with the purchase. Order arrived ahead of schedule
great item small but great my daughter will love this item great item small but greatmy daughter will love this item
Super satisfied Kids are on it
Good puzzle, for kids-Super. Got carried away for a couple of hours.👍
Superb quality. Something small but does its function
kids love it and were willing to put their screens down!! love it! great size, beautiful colors.
Cute funny😃
Very interesting, they liked it very much
very very cool game! my kids love it! I want to buy something similar if this store have more games like this I am surely gonna buy it. very recommended and high quality.
Well built, involves the logical reasoning of the child .. Can be challenging even for adults ..
It arrived very quickly. And was faithful to what was advertised.
Small size
Very well done, the children loved it, greatly shot the price
Equal to the photo, although smaller than I thought
Good afternoon, good article, everything ok, good quality value for money
Good material, for the value. I just thought it was small.
Arrived well packed… fast… quality material and very good for the child… has various forms of assembly.
It looks cool, I hope the children will be happy :)
I liked it, I had already bought 1 and I bought another one again to do competition with the children, I recommend
Very cool to ride. Adult Toy pros. Satisfied with the purchase.
I bought it for my nephew... Is equal to the published image, cute colors. Very compliant.
I thought it was small in relation to the photo, but it will do.
Really good kid. Do not buy if your child is still less than 4 years old
Just like in the picture. The only thing, I expected it a little bigger, but in the same way, it is very good.
Very good. Excellent for reasoning.
As well as vidm. Delivery to the new shvidka!
Small, hand size, but cool. Comes with manual
Arrived very well, as I said in the ad.
Very cool!
AZT hittem picit nagyobb, from amúgy jó, Szép, to cának megfelel.
Designed for small children
Excellent, faithful to the announcement, my daughter loved it.
Perfect, as ad and delivery well ahead of time.
Great Product. it seems simple but its very challenging to solve.
I loved it. Now ready to play with the little ones of the house. Nice colors and everything is made of wood. Looks very nice