SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnât include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
a very nice travel set for a young child
nice product
Everything as described repeatedly shipping was fast
On the Road, Great
It looks very delicate in its box, it arrived in very good condition and arrived in much less time than the schedule.
It is small, just the size to carry in the backpack. Full, very nice, nice to play
Fast delivery, nice quality product.
Bien
All right.
Excellent product. I liked it too much!
The delivery is fast, I thought it will be more, but not critical, I like it.
Everything OK
Quality product. I really liked the purchase
a good product
The board is whole, all the figures. Thank you!
good product
ok
Oh, good.
Very nice very detailed beautiful finishes
Cute set, approximately 9.5" square when opened. Board is wooden, but squares are printed on the surface. Seems good enough quality for the price. Great value.
Excellent
I liked the quality price ratio as it exceeded my expectations, it is good size to transport
Good, compact chess-checkers-backgammon. Look very high quality, chips and figures are small but comfortable.
The chess is of very good quality, the smell of wood is nice. The size is perfect, you can take it with you
Good quality exelent product
Thank you very much for the product
Very nice, King and Lady could be a little more different.
Chess came great well packed, Wood
For the price is excellent, very good quality and beautiful design. Come in perfect condition. Only the design of the parts is quite normal
The first thing that I thought about this game board is that itâs looking in real way more beautiful than I imagined
All my order arrived in time and good condition is my first order and be very satisfied. Of good quality.
Fast shipping, 7 days Central Europe, good quality product
Product in very good condition, arrived in just 15 days, I recommend the seller and also the platform ..
Nice board, slightly smaller than expected. Very well made, everything smooth, nothing splinters.
Object delivered on time, it corresponds to the description. The quality is rather correct and this game is ideal for transportation
Recommended!! Arrived well packed and without novelty, I recommend the seller!! Thanks
Very good for the price. The box is made of wood and the board on top is a sticker, but very well done. Worth it.
kids are happy
The box is wooden, the quality is excellent. The set of checkers and chess pieces, cubes. Everything is very neat, beautiful. You can easily take with you on travel. Thank you! Recommend!
I recommend the seller and Aliexpress, order arrived in very good condition, excellent service ......
Not bad, for that price
As described, arrival on scheduled date, no complaints
The parcel arrived on time. Full set as the site photo. The size is smaller than expected. But I like it.
Simple clasđ. Came pretty fast. I like it very much. Recommendđđ»
It is cute and good finished excellent purchase I loved
Delivered in 11 days All yak in the inventory. Not idealne lakuvannya all-world, maluvaty Figuri vidnobno rosmiru klitin, nemaou brim znizie figur, ale in the tsylom Nabir vartuh
Material all made of wood. Very well done. Small but well-crafted and varnished parts.
Very practical and complete. Perfect even to carry in a backpack and play. Very fast shipping. Happy.
Thank you I really liked it, now we have something to do on weekends with my children and have family time. Thank you very much.
My jiko is delighted with your gift, very nice and good quality
beautiful 3-in- chess board...comprising chess, checkers and backgammon games. Very craftman like make...comes with toggle latch to keep the pieces stored.
Arrived in 13 days at the center of Mexico, the first thing I noticed was the smell of wood, that's great because I thought they were synthetic materials, I was surprised by the quality and arrived without a single damage, excellent seller!
Item as described
This Super Cool, worth the purchase for a lot, I love it if I buy another one, I arrive a week before the scheduled date
Came for Me, I'm good, I recommend the seller
good
I haven't opened it yet, it looks decent. Thanks to the seller.
My very happy girls
great
Play nice, cozy!
It is very good price quality, although the top art is paper and can deteriorate fast. In fact mine was broken by transport but it is not the seller's fault. But of transport.
Perfect to spend a moment of fun and entertainment, it arrived in good condition and the delivery was on time.
The board came with chess, checkers, and backgammon, which I was pleased about. It has a good size, which makes it very easy to take around, and the quality of the board is very good
Look great, easy to take to the beach, the baby is satisfied
Super cute is made of wood is durable and the pieces come very nice
Identical to the photo but too small for my taste
Good material, good workmanship also, King and Queen get confused but very good material, light and wooden parts
Very good and cute design Only that it came a little damaged but to see it was one of the parcel
Arrived very fast, packaging and product in perfect condition. I am satisfied and super Indico.
I did not expect all this and the truth was I was surprised by its quality: 3
Order sent quickly by the seller, being delivered to me in a combined freight in 13 calendar days, the tray arrived well packed and protected, I like its finish quality just to pick it up, I believe that I have a reasonable size, I did not buy it for myself, but to give it to my brother, He likes these kinds of games a lot, when we were kids, we even used bottle caps and scribbled a chessboard on a piece of cardboard to play checkers in the backyard... oh good times, now my brother will be able to play and relive that nostalgia with a real board and appropriate pieces, Not to mention that there are three games, I will try to learn their rules and guarantee good fun in my spare time. I greatly thank the seller for the excellent service providedđđ