SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Beautiful fur coat, excellent color, delicate fur, air. The delivery is very fast. Responsible store.
I ordered M for my XS-s, it turned out to be great, S would fit perfectly I think, the quality is excellent, it's a pity that I didn't guess the size, I read the reviews, that's not good, it's not so! Order by size plate
And the second I bought. very. good quality, buy without fear.
I was actually so shocked when I recieved this coat, it was so good so thick and beautiful the fur is beautiful and super fluffy defo will buy another fur coat again xx
It was ok
The coat is perfect, much better than I expected
Love it, blow dried the fur and the fur is unreal. Would definitely purchase more colours in the future. I read the reviews first and sized up and definitely reccomend. I’m a size 4/6 and got a medium. Fits perfect
Satisfied with my purchase. I recommend this store. Very good product unlike other sellers. And above all I received it well.
The fur coat is chic, the fur is of high quality is just like a Muton, it is very good to buy, the only one is small, and it is not good to wear, in what kind of fur will be
Love it!!!
Absolutely love this !!! Arrived perfect and fluffy
Waoooooooooooooo lovely I love good quality
Love it
I ordered a size 4XL 60cm sleeve I am a UK 8-10 and this fits perfectly I also ordered this size as these coats run small and I wanted a longer sleeve. The coat is amazing quality and will definitely be buying again comes with a strong cellotape smell but will wear off I recommend the store uses different packaging to prevent this in future but overall I am happy ❤️❤️❤️
good quality
the quality is great
Thank you, take time to arrive but worth it, indeed Beautiful ❤️
The coat is very beautiful, only negative point is that the sleeve is 3/4. Normally I use P, I ordered the M and served OK. I indicate asking for a higher than normal numbering if I don't want it to be so fair.
I bought the most beautiful thing, I love a lot of good quality, I love tsk, I got 60 cnm and mukemel complete
Such good quality would highly recommend
It is beautiful, 10 out of 10 is satisfied with the purchase, I recommend it👌, This is what I was looking for, sent it quickly, arrived in Kiev by new mail courier, thank you!!!
The goods arrived quickly, I did not communicate with the seller, the fur coat is just a bomb, the seams are even, warm, I took 106 5 KHL for it, I sat down super.
Wonderful! Super soft and bulky coat, it's a dream… where I live would cost around R$ 450,00 - R$ 500,00
Only combemmmmmm, the coat is so perfect, cute more beautiful than in the photo
Her sleeve is “short”. But the coat is still perfectoooooo!!! In my city I would definitely pay a 500 $ in it!
People, what a perfect coat!!! I bought the S. As soon as you use I put a picture here. He's perfect! She wears super well, and it's warm!🙌🏽🙌🏽🙌🏽🙌🏽
Perfect!! I bought XXL is equivalent to one G in Brazil!!
The fur coat is just gorgeous. Quality sewn, the lining is thick. All the lines are smooth, the threads do not stick out anywhere. The material is artificial, but good. Looks like a natural fur coat. It is comfortable. Took Size S, sat down amazing. Arrived quickly within three weeks. Packed in a transparent zip bag. Has no unpleasant smell. The item is fully consistent with the seller's description and photo. I put 5 stars. I recommend everyone to buy.
I have ordered from this company several times and the quality of their product is outstanding and their quick delivery is even more amazing. My order arrived in about a week. We continue to do business with this company because of the professionalism and their level of customer serviceand quality
Very beautiful fur coat! This thing will exceed all your expectations! It is smooth, high quality, shiny, warm and a million more compliments to this fur coat! I recommend it so much that I bought another one, only khaki!
Coaism Pip. Yaksla. Lukewarm. Viglyaday stylish. Shvi UV. Delivery shwidka. Up to 3 companies before Ukraine. Recommend
Amazing quality and very fast delivery. It literally arrived in 1.5 weeks. I’ve dealt with this company for a year their customer service is top notch
Arrived in just 18 days. It is simply perfect all heavy lined the pelugem is impeccable super soft. Always buy bigger size
The faux fur coat came as described in the photo, it has a very fluffy material and the color came as described in the description. I recommend sizing up for it to look larger