SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Beautiful but weigh a little
Very beautiful, such as the description
They are glowing, they are as if they were made of plastic
Beautiful!!!!!
Sooooo beautiful
That second time I buy, very good quality
Pretty as the picture
Excellent quality! I am surprised with how beautiful it looks, the delivery was in 15 days
To see how the metal changes over time but they are beautiful and look very solid and good quality, having tested several stores this one is the best
cute
Very binites
Just beautiful
Very beautiful❤️
Beautiful, excellent quality, I will order more
Wonderful, Best Buy
Love these earrings, like they're from myjewellery. I haven't worn them often so no idea if they stay beautiful but really worth your money!
Excellent I loved them look good quality
Beautiful earrings such as the description. Thanks
perfect
This super, equal to the material photo and excellent colors
Precious!!!!!
Very beautiful, but one of them broke the lock quickly, after putting it on
I am very satisfied I highly recommend
Super Good
Very nice, thick, the stars are full of zirconia, super quality👌🏼
Lovely
My fav purchase oml-
I loved these hoists, they are light, the color is wonderful, the closure feels good quality, I hope they don't get ugly. I would buy them again🤞🌟
Labai gražūs auskarai, Gera kokybė.
The stones loooks amaazing it feels so good and so real
Shipping Super earrings too. .. Will order more later
I love them very accurate to the image and good quality 💕💕💕💕💕💕💕💕💕💕💕💕💕✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨
Perfect good quality
All yak in the photo, I did it. Shvidka delivery.
Pretty handsome. Bigger than I imagined, but they're light. Makes noise when you use it.
They are my beautiful and very successful, they do not weigh anything
Beautiful really!!!! I will buy again😍😍Arrived well in a timely manner
Look and feel excellent quality. Exceeded my expectations, the shipment was fast and they arrived in excellent condition.
The quality is just PEEEEERFECT!
Love it 🥰 very beautiful 👌
All the same
!!!!!!!
Beautiful, now only the time to tell if it is stainless steel. Delivery was faster than Shein
Labai gražūs auskariukai, rekomenduoju. Ačiū pardavejui🙂
The most beautiful Earrings I 've ever seen! I also have them in white and I wear them every day!!
Arrived on time and equals the photo! Good product
Very beautiful
Beautiful and great size earrings
Thanks for sending the earrings look nice
The earrings are very beautiful. Without marriage. The clasps are good. A little heavy. Stars can be removed and get other earrings. I like it
I have ordered them several times are spectacular arrived very quickly I love they are divine and the material is very good
Fast delivery. Beautiful and stylish earrings . Thank you seller. 🥰 my order came into 10 days after order.
Perfect
great metal, a little heavy but gets the job done
Lovely!
Super very big but very cali
As described, thank you! material looks nice, they have some weight and look expensive!