SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnât include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Good quality and long chain.
The chain does not come very short or very long, everything ok
nice , but the necklace is a little small (50cm)
Very cute! As pictured and fast delivery
Very good quality details on the pendant and chain. Very nice
i am very satisfied. i recommend the product. everything is great !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Everything ok is late the cast that if
It's cool Looks the same as in the description And arrived very quickly I recommend buying
I am satisfied with the order, there are minor flaws, but for its price it is perfect, there are small metal marks on the sides, but it looks perfect ahead. The chain is perfect, but not tested for strength
It is very beautiful, it was great for me, totally recommended and it looks good quality.đ«°đ»Thank you very much.
Very good quality and has arrived very soon
Good order, arrived in good weather and in good condition
Happy with the product, it is as described by the seller
Arrived earlier than the expected time, there are no minuses, I still wear it and it has not broken, I like everything right like in the picture :)
Too much pika, should only increase the size a littleđ
Quality product, feel and look good material
Good quality, as is to the description, arrived well packed.
Very good product
it's really cool and doesn't paint the skin when you wear it
perfect
Excellent quality, but the size is a little small
this is realy nice i love skulls , but this necklace is realy nice same as the skull ,quality feels ok recomended
As the product is described. I arrive in Mexico in less than 2 weeks. Does not feel bad quality.
Class viglyadak, especially with big T-shirts. About the life of Poki zazati. New vidguk yakshchi Farba for more than zizaty.
The owner loved it
Arrived well ahead of time, the color is the same and arrived well packed. However the parts are removable.
All good shipping .. Looks really well done
Very good quality cute
Very good necklace, suitable size and perfect color. My neck suffered no irritations or some strange color change. 10/10
I received my things in just 10 days!đ€© fast delivery đ but necklace is very shortđ but niceâ€ïž I'll buy this for my brotherđ€© reallyyyy goodđ€
You see genia I will buy again
I was very surprised by the quality of the necklace, I had previously bought a 1P one and the quality was left due, but this is definitely a 10/10 for that price. I asked for 4 to give them away and wow the expression of my friends when I saw them was rewarding. I recommend it a lot and above all I arrive early
Very good product for the price, it is worth it liked too much.
Fast and high,
good quality, and fast