SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Perfect ,good quality
Nice chain fast delivery
Came fast looks exactly like it pictured
Cute
Very nice!!
Cuteeee
Very nice and fast received, thanks
It is very nice and the links are not sharp like the classic cuts in stainless steel I really liked and the shipment was very fast. Arrived in the city of Mexico in about a week.
Very nice good quality, highly recommended
They are divine I love! I asked myself for two and beautiful
Very pretty
This necklace is great! I was afraid it would look cheap, but it definitely does not. Goes super well with another herringbone brass necklace that I have and love. Highly recommend, especially for the price. Fun and pretty and adds to a great necklace stack.
Equal to the photo very good quality!
Perfect!
Very good
Excellent chain, fully consistent with the photo. Looks cool, thank you store!
Very nice necklace
Just as described, a very nice chain for the price.
Very nice.
I love it, the length and everything, she is super father, very bright. It is the second time I buy it, before I ordered it in gold and now in silver. Superb quality
very cute, good length. doesn’t make my neck green. good to layer with. please help i need the points
Very nice chain. It's worth having one.
Perfect!
Excellent Product, good and cheap
Very beautiful
Beautiful
Good so far. Feels sturdy.
Is very beautiful!
Perfect. As is .. yes... Arrived tsrde
I like it very much and does not seem to be dull!
Exactly as seller photos. Recommend!
As picture
I love them. They seem of quality. You will have to use them and test if it is true that they do not lose color and turn ugly
As described. I got both gold and silver in different lengths. Its always a matter of luck how the gold ones look. For me it was bit too yellow. Silver looks great tho. Both are very lightweight
I am very satisfied, looks high quality & looks good, I hope the jewelry will not rust!
Beautiful necklace love it good quality
Perfect for making charms necklaces!
Love
It is very beautiful, it looks like steel and it is as seen in the images, highly recommended.
Just like the photo. Ideal for necklaces. Very nice Color. I came very well wrapped to avoid breaking.
Fits great!
This seller and product are 5 stars! ***FYI on DIFFERENT issue w/ aliepxress: In USA, my parcel ended up at a PostOff 40 miles away. I had to wait 90 days to file dispute which they denied, appeal denied too. On day 95, aliexpress told me I must drive 40 miles to go and pick up parcel myself or get a note from POff to get a refund. Aliexpress does not always deliver. There is no on-time DELIVERY! I told them we do not do that in USA. Seller did not help. This is not the first time aliepxress has cheated me out of money and goods. Be careful when ordering from aliexpress, there are no such things as free returns, on-time delivery or guaranteed delivery. Why do I have to waste gas and $ to go looking for a package? In the end, I never received the parcel or my refund because I did not get a note from PostOff; more money lost by me, horrible customer service. Aliexpress should not use USPS as courier. Eventually ur packages will get lost too and you will lose money too!
Like in the photo. Fast delivery.
Just like the descriptions
It's perfect, I took size 7 to make it more close to the clavicle and it looks cool
Good product, the quality is good and arrived before the estimated time
I loved him. I'll ask for more again. I'm on time.
First time I order this chain the mesh and the length I really liked I hope it will last
I have loved it very recommended and they have a good use
very nice necklace, accurate size and good design. the quality looks good also. happy with it. oredered both colours.
I turned it into a scapular, it got really good.
Beautiful lindaaaaaa' just like in picture!!! She varies a little bit in print but very beautiful!! I highly recommend
As on the description. To see in time if it is really stainless steel
Vidsutnya zatibka for the regulation dovzhini, ale Tse is not a problem, I can be regulated through lancki with namists. Yakiste Garna, I recommend.
Fast shipping, lovely necklace. Going to put some charms on it.
Exactly as expected. Not too much to say about it.