SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The product is very well made. Very good quality at a good price. Thank you very much. I'll buy again. Thanks
just as the picture! they are small but still work.
Hi how it is, I received this product, I bought it more than once I liked it good 13 items compared to the price it is great. Thanks seller
it is night or i would take a pic of it i have it they work amazing they are so soft and there is so many i recommend buying
Very good product and light weight Very good product and light weight Very good product and lightweight very good productinVery good product and lightinualvery good product and lightweight very good product and lightweight
brushes are not full size, but for the price I'm satisfied.
They are as they are described, all in order, perfect, very happy, thank you.
came in a good condition and as described , very fast shipping
Great product shipping took a whole month I like Chrey to enter the Knut to Insta. Welcome to you.🇩🇿❤️
I love it, the color and the quality of the material is very good. It has easy open button, brings your Reed but I don't use it much. And it is also 2 liters so I can have enough water for the whole day. Very nice I recommend it.❤️
I loved it, it was in perfect condition and it complies with the description
I loved the brushes, they look very thin and elegant
they're a but flimsy but they are very very very soft. i love em
These came in a soft and cute carrying bag. 13 brushes in all. Soft and seem decently made. I have not used them yet though. The only down side (for me) is the larger brushes are not very big and seem very soft for blending etc. they came on time and were exactly as shown. For the price you can’t beat it.
The packaging is good, arrived in about 10 days to Algeria .. Very good design and liked it very much
I loved the brushes AND the baggie they came in. This was a really good deal and it came a little sooner than I thought it would.
The fourth time I buy this product Thank you to the seller Fast shipping and fast delivery via email I recommend this seller
Bag ripped when opened but everything comes same as the the picture love the product either way some brushes are way smaller than I expected
cute brushes, comes with a pouch. brushes are very soft
Seems to be as advertised pretty & decent looking but have broke on me before will update review if otherwise since lately I go to use something & it’s weeks later & no good
I really like the quality of the bag it came in. I haven't used them yet but The brushes seem to be pretty good quality
At first I did not think that some brushes were so good being so cheap but I was wrong they are too good and very very soft with your skin they are easily cleaned brings your bag highly recommended the truth
Top arrived right. And fast, top came right. And Fast Top arrived right. And fast, top came right. And fast
Came in quick, brushes are soft and a pretty good quality. All 13 pcs are inside the bag. Bag is also good quality
I did not use it much, but I can say that it is almost of good quality because I washed them and it did not lose its quality
Be very happy with the product, medium quality but very good compared to the price, I will surely order Other
I loved all the color the brushes the bag where you can store them all is very cute🫶🏽
I received this item fast and in good condition. The bag is a pinkish brown fuzzy material with brown ribbons. It’s very cute and good quality. The brushes seem good and sturdy with slightly thin plastic handles under the metal piece
fast delivery, make a breast is coming handy very handy to me
Amazing I love then a little flimsy but useable and pretty
Just received my order. So excited to use these. I did the three items for $1.99 and these are what I got with it. Also love the color and didn’t even take that long to be shipped out. Satisfied customer..