SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very bright light.
Great deal, item as described!
I received my package I say thank you to the store
As in the description, I arrived fast
good
100% recommended
Came in the estimated time. I opened it and it came perfect. I didn't read the instructions, I just tried to see if it worked and it did work. I had it on for 2 hours, but the ideal is that we let it charge in the sun for two days so that it can last longer. The light is quite strong. Worth the price.
very good
excelent, work 100%
Super bright LED lamp, perfect assembly works very simple!
works well
It installed easily, and is plenty bright enough. We will see about durability over time, but so far it's performing as I hoped it would.
The product is good and it arrived earlier.
Arrived in time, now I will test
Fantastic❤️
Good
love it will buy more
Nice quality, well made. I tested it from the box and it works great.
Bueno
Everything OK
Great seller fast delivery recommended purchase
Love it!! great price great product
item was perfect and as described. I buy the one without controller and really has no possibility to attach any controller (it has no IR antenna). the pit sensor works good
Excellent product, is the third unit I buy. I 've been with the first product for 8 months He also arrived very quickly, in a week
Lamp for the dream batter, economna, pratsyu on the Rukh. Bought more for the garage next to hand. Shvidko came the Bowl
Second order after 10 months of use. Works perfectly. I recommend
The product has been received and I recommend to buy it as described, there is not enough external socket canesh to charge the battery
Great product very good delivery at the topmost I hope to cooperate with each other the future God willing, thank you for the quick delivery
Everything came safe and sound, the quality is not bad. I will only watch how it charges and how long it lasts. And in principle, I am satisfied with my purchase.
Buy solar lamp for night light, look good, I will put it to carry the sun and light the home yard, good buy
Received a lamp, but I could not check the battery is discharged, tomorrow I will charge it in the sun and find out how it shines. I can't say anything yet.
The lamp works well, charging and has good light. I have not been able to determine how long the load lasts but so far there is No problem. I hope it lasts. Can be recommended.
Received compliant. Arrived in no time. Although it is small it has a lot of power, it covers an important area. Very easy to assemble and install with a very practical remote control👍. Very satisfied with the purchase. Thank you very much🙏
Well packed well protected received on time
100% brother's demand. Yaskrawe svitlo. Remote control
Everything came in one piece. There are fasteners in the kit. The spotlight is initially charged-the LEDs are bright.
As usual perfect transaction it has been several times that I order I am very satisfied with the quality of the objects you can buy in peace
All correct lights very well, just need to test if you charge well
Sent quickly thanks to the seller as on the order
Hello I am very satisfied with this item works very well packed with a few days late but great item I recommend this seller
Everything came well. I have not installed it, I barely have it charging according to the manual. Good size. Good price. And it's the second I buy. Recommended product.
The solar light matches my expectation. It works very well and is very bright in the dark. I got it for a discounted price using coins. Thumb up.
The seller sent me super fast the product... All delay attributed exclusively to the Brazilian postal company in Brazil... The product as advertised... I found the light fixtures too small... If you have any unforeseen or quality problem I will return here for feedback.
i just received the LED Solar, I'm very excited to install it, now everyone can see around themselves and can see where they are going. thank you for the fast delivery.
It works very well and there is no problem with this product. easy to install and use, it is bright, as long as you need in a word everything is good. I am satisfied with this reason just a successful purchase.
pleased with fast delivery and intact packaging....I hope it will serve me well and I will order one soon. greetings
Shines as you need! Will be good for the tent
Came on time. The first position is weak light. The second position is triggered on the motion sensor and switches to weak light. The third position is triggered to move and switches to duty mode. Sorry for the mess when the test is pictured I just came across: I bought ozone, did not check it upon receipt, it turned out to be not working, well received for return.
An article well received the format unlike the photos of the site now we will see in use I nevertheless advise this seller
Received in 19 days, item as description ..... Ideal for garden and outdoor, I recommend
Thank you I am very satisfied .. Recommended Product at 100%
Excellent Product everything arrived well in 10 days to colombia