SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Equal the description
Arrived quickly!
❤️
I love them
Very nice as soon as I use it, I must say that I did not have much expectations but in reality if it is as they show in the video😊🥰😊🥰This very cute and super easy to use best delivery arrived on time and fast
Super. I'm very much up to it.
Petit
super
Daughter Needs
Exact to your description, I arrive earlier than expected, it is to give it to my niece, I hope you enjoy and make and form different figurines
Very well packed set, fast shipping I recommend.
Arrived well in Valparaíso chile. The colors are beautiful. Everything comes to start. I recommend the seller 100%. Thanks
Good product, everything due to description, shipping to Slovakia was fast. Package arrived well packed. This magic beads craft is great for kids, they love it. I am sattisfied
All OK, the delivery is fast, the balls are a little smaller than the ones we had before
It takes only half an hour to be ready for children very nice and fun
Satisfied with the purchase. Order arrived ahead of schedule
Just like in the publication My girl is very happy with the product
Entertaining!! Ideal for holidays!!!
Everything is correct. Very good toy, my daughter is going to love it. Seems resistant and quality. Let's see how it goes
Works excellent. The kids really enjoy it. Not squirt a lot of water, and wait patiently to dry.
The deputy came by the hour, everything was taken to the store) the child is infected)
I liked it and so did my son. thank you.
Goods match the description. I recommend
Good toys for me child
I arrived without any inconvenience, everything in perfect condition, thank you.
It's fast
Super. A book with 16 malyons. Box Bottle. Syringe for Bouches. Budas ..... great set. Will Help
Very cool, my daughter loved it, has already assembled almost everyone, worth buying a bigger quantity, just arrived and already bought more
I was very surprised because the kit comes very complete.
Nice i recommend for children
Has arrived in less than a week. It is as in the photo. I recommend it
Aún sin usar
Very nice colors The quantity is correct Very good product Recommended
Great DIY toy for kids, it encourages their creativity. Shipping to Slovakia was fast. I am sattisfied
All cool
Item as described. Everything arrived in one piece.
Everything.
Excellent quality The amount of balls is perfect Very nice colors Recommended
Very nice I loved everything arrived in good condition thank you, my grandson loved it
Came as the announced. The material I liked a lot.
Well received with a day in advance my girl is having fun with
Perfect I bought them loose and put them in the box of other times
My daughter loved! Arrived in 9 days on the river in January. Super recommend
My daughter loved it! Satisfied, recommend!
thanks
My little one is delighted, it is filling the house with designs
Very nice product, good quality, fast delivery, color how in the description, spare beads for the original
Same as picture comes without box
I love the products from there Express, everything comes according to what you see on the page, I love everything, the quality is relative to the price of the page, I recommend you order, since all the products are very good and what's new all the time, heart, I love everything they sell .......🩷🩷🩷🩷🩷🩷🩷🩷🩷🩷🩷🩷🩷🩷🩷🩷🩷🩷🩷🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌺🌺🌺🌺🌺🌺🌺🌺🌺🌺🌺🌺🌺🌺🌺🌺🌺🌺🌺🌺🌺🌺🌺🌺😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💞💞💞💞💞💞💞💞💞💞💞💞💞💞💞💞💞💞💞💞💞💞💞💞🩵🩵🩵🩵🩵🩵🩵🩵🩵🩵🩵🩵🩵🩵🩵🩵🩵🩵🩵🩵🩵🩵🩵🩵💟💟💟💟💟💟💟💟💟💟💟💟💟💟💟💟💟💟💟💟💟💟💟💟🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💌💌💌💌💌💌💌💌💌💌💌💌💌💌💌💌💌💌💌💌💌💌💌💌😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘💝💝💝💝💝💝💝💝💝💝💝💝💝💝💝💝💝💝💝💝💝💝💝💝
Smaller than expected. Have not tried yet but everything got delivered well.
My son liked it very much, I am happy for the delivery👏🏻
received today partner seems happy with them hopefully can keep her quite for a little while 😆 🤣 will buy again 😀
Everything is fine. the order arrived in good condition.
Excellent product good quality fun for boys and big boys guaranteed
My daughter will love. I had already bought before. And very educational and helps a lot in motor coordination.