SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Perfect, just what I was looking for. All works well
Robust and working product. Very good!
ok
nice bike tools for the home or office
Spectacular the tool... I tested and afferted the torque with another precision torquimeter .... perfect. I recommend it. Finish is extraordinary.
Equal discretion seems good quality just need to test
All as described. Came in 2 weeks to Israel. no complaints.
Looks good, packed securely
Good quality product already tested and was what I expected
Product of excellent quality. Arrived pretty fast
it works
perfekt
excelente
Good goods at a fair price
Package arrived in advance everything corresponds to the order made
All ok
Very top
Great thanks
just perfect
okkk
Arrival earlier than expected, very accurate packaging, tool as described, to be tried but has calibration certificate.
My daughter. Everything is OK, it came shvidko. Seller recommend.
Very well packed. I arrive earlier than indicated and it looks good. Need to prove it
The product is super, arrived very quickly, the seller is five plus!!!!!!!
Looks good and is in a nice storage box. I hope to be able to purchase even more caps that fit 1/4.
Fantastic very good product very precise greenhouse well done, very complete I am satisfied with my purchase. Thanks
Everything corresponds to the order. Very satisfied. the delivery is very fast. Will continue to buy from this seller.
It appears to be good quality but the calibration should be done every 12 months and mine is already 12 months old.
The deputy was robbed, she was given credit for shvidko. The key. Having arrived not in the standard set, not in the pn3 set. The case of the buv of the criticisms is covered with the ptivkoy, according to the dorozi of the vipasti, not the MiG niyak, not the complete with the kit. Not the same game i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i To the very key, that all the obvious set of household food is the same as yakysna. I think I will sell me to this day, giving me 5.
Arrived very quickly. Looks good quality and easy to use. I really like the briefcase and the pieces it comes with.
Tool of utmost importance and precision I recommend it to everyone
I received the parcel. I haven't checked the key yet. When I do this, I will definitely add feedback!
Very well packed. Quickly arrived in Colombia. Satisfactory test on the bicycle bolts and also comes with a calibration document. Pretty good
Perfect tool. Excellent quality, resistant material. I 've already tested it on the head of a motorcycle.
Nabir garny, not vistachay Tika of the front head 1/4 "× 6,5mm. PID nshi Bichi.
All right with the tool, it even brings your calibration certificate which may be questionable but brings it. The detail that needs to be considered is that now I require an adapter if I want to use Allen tips.
I have not used it yet, but it seems to be very good, I will leave new comment.
Good I liked the product too much I saw until before the date the delivery was until fast I am very satisfied I recommend it because the material is good to work
I've used various torque wrenches in the past. this one is big and seems very well made. there's also a quality control paper inside saying it's been tested and calibrated. I will update my review after I've used the item but I'm very positive so far.
Very happy about the purchase!Fast shipping and great item. From now on "torque to spec"everything
Great. Even came with a certificate of calibration. I liked it very much.
I'm gonna use it for bike maintenance. I'm very happy with the first Test. The quality is impressive. It is possible to tighten clockwise and counterclockwise. Has Ratchet in the socket, much to my positive surprise. Very nice to use.
Quality and resistant, recommend team and product would give 1000 Stars
Product delivered as I announce, I recommend the store and seller.
The material is in a sturdy plastic box, tested at 10nm and I think it works correctly, the key feels light, a good addition for everything from the bike to adjust
Excellent product arrived as expected and well packed now only use. Congratulations to the store seller. Guaranteed purchase.
Good quality materials, torchmeter came with the result of the calibration tests, great kit for bicycle maintenance.
It looks excellent quality, it comes very complete and with a calibra certificate. I arrived very fast
As described and even better quality price, in scheduled time I recommend the store, and I think to buy another set again
Goods consistent with the description of the auction well-made Fast shipping well packed I recommend all the super seller
Excellent quality. Chinese products are not anymore what they used to be 20 years ago. They are well priced and readily available to the wider range of buyers compared to their EU and US competition. The postage fee and the delivery time are way superior to their US counterparts. I would recommend the seller and the product alike. Once again the quality of the ratchet and the chrome finish is gorgeous.
Feels like decent quality for the price. I got it as a one up from me just guessing bolt tightness. I tightened a bolt on my bike which was factory torqued and the wrench was a close match to that so feel like it's accurate enough for my needs. Super fast delivery to NZ, about 8 days