SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnât include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It arrived in excellent condition, the delivery was not delayed, it is simple but for the price it is worth it, very beautiful aesthetics
It is beautiful to turn on the headlights and turn
Excellent Product Super recommended the seller will order a lot again thanks I recommend it widely
Very well, very good, very good and very quickly get to Israel to the METAR sent it fast to Israel thank you very much.
I had problem, but they immediately solved congratulations for the helpability always
Excellent Product Super recommended the seller will ask again many thanks I recommend it widely
Excellent Product Super recommended the seller could ask you many thanks I recommend it widely
The affection came very well protected in a box of isotor. Good control, but it doesn't catch too far
Excellent Product Super recommended the seller to order many thanks I highly recommend it
I made a car, a super pakuvannya! all tsylenke)))) vizurally as if the ichrashka was crushed, I will give it to you, I will give it to you)
Good product, I liked the static of the car the led lights that add only what I do not like is that sometimes the turns are a little bad but from there all well
Excellent cart works perfectly, fast delivery and well protected 100% Store and seller are recommended I'll order another more
Very fast deliveryđQuality excellent priceđI advise this sellerđDeserves widely 5âââââ
The car drives very fast but came in not original packaging.
Excellent item, the cart has strength and is very easy to use. 100% satisfied
It's easy to manipulate, so I think kids are too comfortable to play with. Good for the price
The product is as the image, it comes very well protected so it arrived in perfect condition, although I do not deny that I expected it more beautiful, however it is great
I ordered two. Two units move simultaneously with one controller .. Other cars in the House are also at the same frequency as 2.4. If you're going to live, you know...
Came quite well accommodated in a sperm box, a good car model. Needed a steering alignment because it runs a little to one side :)
The product arrived very careful aesthetic 10, I recommend the seller
Good RC car for children, the only problem is the turning. Also when you do turn, the lights turn off.
I want to congratulate the seller! Perfect packaging so the product arrives intact. Thank you very much. A pleasure to buy here!
Very very well I am very satisfied with all this I ask you to continue like this
I really liked the cart and it has a good size
Very well nothing to complain about just be careful it is worth five large 2 batteries on the remote control and 3 on the car the order arrived earlier than expected
Incredible I have not released it yet but it arrived super well packed, I love the super refill fo
The car is very cool, it came packed. I took it as a gift, cholovik if I was tied, not my vidvatsya. Recommend
Arrived very but very fast, very well packaged, my son liked it very much.
Came well packed in a box of the body of the body, still not tested the material looks good.
This RC car is very nice for playing. One thing I did not like is that when the batteries are low, the steering wheels cannot turn well. It goes fast enough but it's better to have new batteries every time.
I loved an excellent product. I am satisfied I recommend it to the 100% and it does not have any flaws, besides that it arrived in a timely manner. Nicely
Very happy with my purchase, it is one of the favorite products that I ordered, I ordered with this seller because the package sends it well protected and it arrived intact, thank you seller for worrying about the goods arriving well.
Works very well. Provide five three batteries for the car two for the remote control. Powerful anyway for the price!!đđŧ
A fabulous thing! Really surprised of the detail of the packaging by the seller! Thank you for taking into account customer satisfaction. Widely recommended this seller! I will buy again without a doubt!
Good afternoon. They are very nice. Are handled well and are very attractive to children. I recommend this store since they sent me, the order arrived quickly and everything well protected with dry snow. Those of this store are very careful. Thank you very much. Yes, I recommend them. If it arrives and well protected. Thanks.
MASHA ALLAH NICE CAR.OVERALL DELIVERY IS EXCELLENT.FEEDBACK TRACKING RECORD IS ALSO OUTSTANDING.SUITABLE PACKING.SENDING ME THE SAME ORDER WHICH I CHOOSE. GUYS I RECOMMENDED THAT ALI EXPRESS IS GOOD APP FOR SHOPPING.
Very cool cart, it works well, it is 5 personal batteries, but it is worth it, I have already sold mine.
Very nice very good finishes in this model are well the details I recommend it widely as the description
Tsikava ygrashka, without overfishing the batteries. I went to the Mich Pakunka with piniopla. I think I will give a garnium to the blue. Death to the thieves. Rashisdi get out of Ukraine.
Attention: before buying, do you want to see it close, every detail? Check out the detailed video review I made on the "ever toys" channel, to find enter (@ evertoys) in the YT search. Do not forget to leave a comment if you came from here! A big hug!
Excellent condition, thank you for the product arrived well protected.â¤ī¸
Very nice control cart just need to put batteries arrived super careful they sent it in a well-stenciled unisel type, I recommend a lot to the seller
Great product, highly recommend. Came well packed; Walks well; Great price. Congratulations to the seller.
Juge class machine. 5 finger batteries. Shackle for a pokuvannya. Shvidka shipping
Very beautiful, nice product. I recommend this seller and his shop. Thanks đ. Order received very quickly.
He arrived well protected even from the order without a box, they sent him very well protected and he arrived in good condition in general
Arrived fast likes and I would recommend it to my relatives is a good application for ordering
As described. Very secured package. High quality. Amazingly, it's a very fast car with bright colours. Plug batteries and play, no hassle. I highly recommend the seller. Excellent. A+++
Cart arrived well protected and works well at the controls. The bad part is the battery quandth AA would need to work. Three in the cart and two in control. I recommend to use rechargeable. In all, adding the batteries, charger and cart, the cost exceeds the real 100. For those who are starting in this world, it is a good cart for beginners
Arrived before delivery date in good condition and. Well packed.
Fast shipping and received in good condition. Worth for the money. Everything is ok and I am satisfiedđ. Recommend the seller. āļŊāļąāˇāļāˇāˇāˇ āļ āļē āļļāļē āļąāˇāļāˇāˇ āļāļąāˇāļąđ. āļāˇāˇāˇāļ¸ āļ āˇāˇāļŊāļāˇ āļąāˇāļāˇāˇ āļāļāˇāļ¸āļąāˇāļąāˇ āļāˇāļ¯āļģāļ§ āļāˇāˇ. āˇāˇāļ¯āļ§ āˇāˇāļŠ āļāļģāļąāˇāˇ.
fantastic product working excellent and packaging is very good thanks sellyi appreciate your efforts I am suggesting this seller and product
Very good buy the truth, arrived earlier than they tell you, good material, and very well packaged
I really recommend! SuperđRemote control car, good quality, it runs fast. She also goes right, left, straight and behind. You have to put 5 batteries in, it is not included with the order but it was well specified. I recommend putting rechargeable batteries. As described, thank you very much! I bought one back to offer it. Very well packed, and came quickly in 7 days instead of 10 days. Very nice car, and remote control, cheap and super quality! Very good price-quality ratio thank you very much!